Troubleshooting
Help with installing, activating, and using the add-in.
Top issues
- How to activate your new Office Timeline Add-in license
- Office Timeline tab missing from PowerPoint
- Common issues when updating
- MS Project incompatibility
- Product key entered is invalid
- Rearrange tasks by dragging and dropping
Installation
- Error installing: "Setup has encountered an unexpected error"
- Can’t get past the “Close PowerPoint” message during installation
- How to manually install WebView2 Runtime
- Install Office Timeline with Elevated Privileges
- Error 1001 During Installation or Update
- Installation failed – Error “Unable to write to the specified folder”
- How to Uninstall Office Timeline
- "Visual Studio 2010 Tools for Office Runtime is not installed" error prevents installation
- Generic trust failure when installing Visual Studio Tools for Office Runtime 2010 (VSTO)
- Installing the Office Timeline add-in on Windows XP
- System requirements for Office Timeline Add-in
Product
- Imported items show as "Not imported" when refreshing data
- Timeline data disappears when trying to edit my visual
- Timeline slide sent to others isn't editable
- Windows Security blocks Office Timeline when launching PowerPoint
- Office Timeline Pro features are hidden
- The Style Pane is cut off or not showing properly
- Import error: “To import this Project file, save it in the Gantt Chart view first”
- MS Project import doesn't work ("file corrupt" error)
- PowerPoint freezes or crashes when using Office Timeline
- Milestone and task dates set on the same day don’t align properly
- Office Timeline compatibility with older builds
- Office Timeline Add-in security information
- Office Timeline buttons disabled except for New, Import, Templates, and Themes
- The Office Timeline add-in does not load automatically
- The buttons on Office Timeline’s ribbon are greyed out
- The Office Timeline ribbon does not function properly
- Run PowerPoint with Elevated Privileges
- Smartsheet import not working
- The add-in doesn’t load at all or crashes when creating a timeline