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Office Timeline Add-in Support Center

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  1. Office Timeline Add-in Support Center
  2. Troubleshooting

Troubleshooting

Installation, Activation, Troubleshooting

Installation

  • ★ Error installing: "Setup has encountered an unexpected error"
  • ★ Can’t get past the “Close PowerPoint” message during installation
  • How to manually install WebView2 Runtime
  • Install Office Timeline with Elevated Privileges
  • Error 1001 During Installation or Update
  • Installation failed – Error “Unable to write to the specified folder”
See all 11 articles

Top Issues

  • ★ How to activate your new Office Timeline Add-in license
  • ★ Office Timeline tab missing from PowerPoint
  • ★ Common issues when updating
  • MS Project Incompatibility
  • Product key entered is invalid

Activation

  • How to change your product key
  • How to update my expiring license
  • Office Timeline keeps changing to Free Edition
  • The product key you entered contains unrecognized characters
  • Cannot write to registry key HKCU\Software\Classes\CLSID

Product

  • Timeline slide sent to others isn't editable
  • Windows Security blocks Office Timeline when launching PowerPoint
  • Office Timeline Pro features are hidden
  • The Style Pane is cut off or not showing properly
  • Import error: “To import this Project file, save it in the Gantt Chart view first”
  • MS Project import doesn't work ("file corrupt" error)
See all 18 articles

Can't find what you're looking for?

Let us help you!

Email a description of your technical issue and please specify the product you are using – either Office Timeline Online or the Office Timeline PowerPoint Add-in. If you are using the PowerPoint Add-in please provide your product key. Contact: support@officetimeline.com

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