Product
      Back to home
      1. Office Timeline Add-in Support
      2. Troubleshooting
      3. Product

      Office Timeline Pro features are hidden

      Symptoms

      You are certain Office Timeline Pro has been activated successfully on your machine. The Office Timeline Pro tab is visible on the PowerPoint ribbon, yet you can’t see any of the Pro Edition features. There’s no Add Swimlane option in Edit Data, and no Swimlane templates in the built-in template gallery either.

      mceclip0 (1)

      Solution

      1. First ensure you have the latest version of the Office Timeline Add-in installed.

      2. Make sure PowerPoint is closed.

      3. Open the Registry Editor. You can do that by simply searching for it in the Windows Search Bar.
        find-registry-editor

      4. From the Registry Editor, go to Computer\HKEY_CURRENT_USER\SOFTWARE\OfficeTimelineEx
        hkey-current-user-software-officetimelineex

      5. Here, locate the "HideProFeatures" registry key and check what value it is by double-clicking on it.
        hide-pro-features-registry-key

      6. If the value is “True”, please change it to “False” and click OK.
        change-hideprofeatures-registry-key-to-false

      If this doesn’t solve your issue and you still can’t see the Pro Edition features when you open PowerPoint, don't hesitate to contact us. We’ll be happy to help!