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Timeline Login/Account Management

Overview

Timeline uses email-based licensing. You activate and manage your subscription by logging in with your Timeline account, not by entering a license key. This article explains how the system works and what it means for different users.

Use this guide to find the section that applies to your role.

A) How Email-Based Licensing Works
B) For Single-User Customers
C) For Multi-User Accounts
D) Frequently Asked Questions

A) How Email-Based Licensing Works

Email-based licensing ties your subscription to your Timeline account email. When you log in with that email, your subscription activates automatically. There is no license key to enter or manage.

This system provides:

  • Faster activation: log in and you're ready to go
  • Easier license transfers: switch computers without re-entering product keys
  • Simpler team management: Workspace Admins can assign or unassign licenses directly in the Account Center
  • Better security: your license and billing information are tied to your account

All users on version 13.01.00.00 or newer use email-based licensing. If you are on an older version, update to the latest version to access these benefits.

B) For Single-User Customers

  • Update to the latest version of Timeline
  • When prompted, log in using your Timeline account
  • If you previously used a license key, no action is needed; your subscription is already linked to your account

For detailed activation instructions, see How to activate your new Timeline Add-in license.

C) For Multi-User Accounts

Workspace Admins manage licenses through the Account Center at lucensoftware.com. Each user activates by logging in with the email address assigned to them.

Workspace Admins can:

  • Assign or unassign licenses from the Seats tab in the Account Center
  • Track activation status and last active date for each user
  • Import users in bulk using CSV upload

For detailed instructions, see How to assign and unassign licenses.

D) Frequently Asked Questions

Do free users need to create an account and log in?

Yes. All users, including those on the Free plan, need to create an account and log in to use Timeline on version 13.01.00.00 or newer.

Do customers need to repurchase their subscription?

No. Existing subscriptions remain valid. Email-based licensing only changes how activation works by replacing license keys with account login. Customers do not need to repurchase anything as long as their current subscription is active.

Is bulk user import available?

Yes. Workspace Admins can import users in bulk using a CSV file from the Seats tab in the Account Center. For more information, see How to assign and unassign licenses.

What if my team has both license-key users and email users?

Teams with mixed setups can keep older license-key users on their existing version temporarily. For consistency and the best experience, we recommend updating all users to the latest version.

After upgrading, why do I no longer see some integrations I used before?

With version 13.01.00.00 or newer, some integrations previously included in the Pro+ plan, such as Microsoft Project, Smartsheet, or Jira, were reorganized and are now available only in the Expert plan. For more information, see After upgrading, I no longer see some integrations I used before.

Having trouble activating or logging in?

See the Account Activation Troubleshooting & FAQ for common issues and solutions. For additional help, contact support@officetimeline.com.