Overview
To upgrade your add-in subscription to Plus, please click on either A or B.
A) I am upgrading a subscription to Plus
B) I am renewing a subscription and want to upgrade it to Plus
When purchasing an upgrade from Office Timeline Lite or Plus, the upgrade fee will be calculated in your account and, when finalizing the purchase, your subscription will be converted to Plus AND extended by 1 year.
NOTE: If your license was purchased for you by someone else, you cannot upgrade it yourself. Only Subscription Owner, Reseller, and License Manager Reseller accounts can upgrade licenses. Please contact the subscription owner and request they perform the upgrade for you.
A) Upgrading an add-in subscription to Plus
This section will show subscription owners how to upgrade Office Timeline subscriptions to Plus. There are 3 main steps you must follow, in this order:
Step 1
1.1. Go to the Subscriptions tab in your account, locate your subscription card, and click the green "SEE OPTIONS" button on the "Check your upgrade options" banner.
1.2. Click the Pricing button on the Upgrade to Plus window that pops up, and then review & finalize your purchase.
Step 2
Download and install the latest version of Office Timeline. This is an important step. Please be sure you have the latest version of Office Timeline before you continue to the next step.
Step 3
After you’ve installed the latest version, open PowerPoint and you should see Office Timeline Plus in the ribbon:
This means your upgrade has been activated automatically and you can start making Plus timelines and roadmaps.
If the Office Timeline tab does not show Plus when you open PowerPoint, you will need to refresh your license to activate it.
- Go to Help -> About on the Office Timeline ribbon.
- Click Refresh in the window that pops up.
Troubleshooting
If, after refreshing the license and relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Plus, simply deactivate your old license key and then reactivate it. You will need your product key to do this.
- Open the Help menu from the Office Timeline ribbon and then click on Deactivate Machine.
- Click Activate on the ribbon and enter your product key.
If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate following these steps:
- Manual activation (should work in case of firewall restrictions)
- Offline activation (in case of no internet connectivity).
If you still encounter issues, don't hesitate to contact us.
B) Renew an expiring subscription as Plus
30 days prior to the expiration of your Lite (former Basic plan) you will be presented with the option to renew keeping your current plan or renew as Plus. Renewing as Plus means your subscription will be extended for a year AND upgraded to Plus at the same time. To do this there are 3 main steps you must follow, in this order:
Step 1
1.1. Go to the Subscriptions tab in your account and click the Renew button on the Subscription Card.
1.2. From the window that pops up, click the button in the "Renew Plus" column, and then review and complete your purchase.
Step 2
Download and install the latest version of Office Timeline. This is an important step. Please be sure you have the latest version of Office Timeline before you continue to the next step.
Step 3
After you’ve installed the latest version, open PowerPoint and you should see Office Timeline Plus in the ribbon:
This means your upgrade has been activated automatically and you can start making Plus timelines and roadmaps.
If the Office Timeline tab "Plus" when you open PowerPoint, you will need to refresh your license to activate Plus:
- Go to Help -> About on the Office Timeline ribbon.
- Click Refresh in the pop-up window.
Troubleshooting
If, after relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Plus, simply deactivate your old license key and then reactivate it. You will need your product key to do this.
- Open the Help menu from the Office Timeline ribbon and then click on Deactivate Machine.
- Click Activate on the ribbon and enter your product key.
If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate following these steps:
- Manual activation (should work in case of firewall restrictions)
- Offline activation (in case of no internet connectivity).
If you still encounter issues, don't hesitate to contact us.