Overview
To upgrade your add-in subscription to Expert, please click on either A or B.
A) I am upgrading a subscription to Expert
B) I am renewing a subscription and want to upgrade it to Expert
When purchasing an upgrade from your current subscription to Expert, the upgrade fee will be calculated in your account and, when finalizing the purchase, your subscription will be converted to Expert AND extended by 1 year.
NOTE: If your license was purchased for you by someone else, you cannot upgrade it yourself. Only Subscription Owner, Reseller and License Manager accounts can upgrade licenses. Please contact the subscription owner and request they perform the upgrade for you.
A) Upgrading an add-in subscription to Expert
This section will show subscription owners how to upgrade Office Timeline subscriptions to Expert. There are 3 main steps you must follow, in this order:
Step 1
1.1. Go to the Subscriptions tab in your account, locate your subscription card, and click the green "SEE OPTIONS" button on the "Check your upgrade options" banner.
1.2. In the window that pops up, click the pricing button in the Upgrade to Expert column, and then review & finalize your purchase.
Step 2
Download and install the latest version of Office Timeline. This is an important step. Please be sure you have the latest version of Office Timeline before you continue to the next step.
Step 3
After you’ve installed the latest version, open PowerPoint and you should see Office Timeline Expert in the ribbon:
This means your upgrade has been activated automatically and you can start making Expert timelines and roadmaps.
If the Office Timeline tab still shows your former license when you open PowerPoint, you will need to refresh your license to activate Expert:
- Go to Help -> About on the Office Timeline ribbon.
- Click Refresh in the window that pops up.
Troubleshooting
If, after refreshing the license and relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Expert, simply deactivate your old license key and then reactivate it. You will need your product key to do this.
- Open the Help menu from the Office Timeline ribbon and then click on Deactivate Machine.
- Click Activate on the ribbon and enter your product key.
If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate by following these steps:
- Manual activation (should work in case of firewall restrictions)
- Offline activation (in case of no internet connectivity).
If you still encounter issues, don't hesitate to contact us.
B) Renew an expiring subscription as Expert
30 days prior to the expiration of your Lite (former Basic plan) or Plus subscription, you will be presented with the option to renew your current plan or to renew as Expert. Renewing as Expert means your subscription will be extended for a year AND upgraded to Expert at the same time. To do this there are 3 main steps you must follow, in this order:
Step 1
1.1. Go to the Subscriptions tab in your account and click the Renew button on the Subscription Card.
1.2. From the window that pops up, click the button in the "Renew as Expert" column, and then review and complete your purchase.
Step 2
Download and install the latest version of Office Timeline. This is an important step. Please be sure you have the latest version of Office Timeline before you continue to the next step.
Step 3
After you’ve installed the latest version, open PowerPoint and you should see Office Timeline Expert in the ribbon:
This means your upgrade has been activated automatically and you can start making Expert timelines and roadmaps.
If the Office Timeline tab still shows your former license when you open PowerPoint, you will need to refresh your license to activate Expert:
- Go to Help -> About on the Office Timeline ribbon.
- Click Refresh in the window that pops up.
Troubleshooting
If, after relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Expert, simply deactivate your old license key and then reactivate it. You will need your product key to do this.
- Open the Help menu from the Office Timeline ribbon and then click on Deactivate Machine.
- Click Activate on the ribbon and enter your product key.
If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate using the following these steps:
- Manual activation (should work in case of firewall restrictions)
- Offline activation (in case of no internet connectivity).
If you still encounter issues, don't hesitate to contact us.