How to upgrade your existing subscription to Expert

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Overview 

To upgrade your add-in subscription to Expert Edition, please click on either A or B.

A) I am upgrading a subscription to Expert Edition
B) I am renewing a subscription and want to upgrade it to Expert Edition

 

When purchasing an upgrade from your current subscription to Expert Edition, the upgrade fee will be calculated in your account and, when finalizing the purchase, your subscription will be converted to Expert Edition AND extended by 1 year.

 

NOTE: If your license was purchased for you by someone else, you cannot upgrade it yourself. Only Subscription Owner, Reseller  and License Manager Reseller Accounts can upgrade licenses to Expert Edition. Please contact the subscription owner and request they perform the upgrade for you.

 

A) Upgrading an add-in subscription to Expert Edition

This section will show subscription owners how to upgrade Office Timeline subscriptions to Expert Edition. There are 3 main steps you must follow, in this order:

  1. Owners select "Upgrade to Expert" in their account

  2. Users download latest build from our website

  3. Users open the app and activate the upgrade

 

Step 1 

1.1. Go to the Subscriptions tab in your account, locate your subscription card, and click the green "SEE OPTIONS" button on the "Check your upgrade options" banner.
See-Options.png

1.2. In the window that pops up, click the pricing button in the Upgrade to Expert column, and then review & finalize your purchase.
upgrade-subscription-to-expert.png

 

Step 2

Download and install the latest version of Office Timeline. This is an important step. Please be sure you have the latest version of Office Timeline before you continue to the next step.

 

Step 3

After you’ve installed the latest version, open PowerPoint and you should see Office Timeline Expert in the ribbon:
office-timeline-expert-powerpoint-ribbon.png

This means your upgrade has been activated automatically and you can start making Expert Edition timelines and roadmaps.

 

If the Office Timeline tab still shows your former license when you open PowerPoint, you will need to refresh your license to activate Expert:

  • Go to Help -> About on the Office Timeline ribbon.
  • Click Refresh in the window that pops up.
    refresh-license.png

Troubleshooting

If, after refreshing the license and relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Expert, simply deactivate your old license key and then reactivate it. You will need your product key to do this.

  • Open the Help menu from the Office Timeline ribbon and then click on Deactivate Machine.
    deactivate-machine.png
  • Click Activate on the ribbon and enter your product key.
    activate-button-office-timeline.png

If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate following these steps:

If you still encounter issues, don't hesitate to contact us.

 

B) Renew an expiring subscription as Expert Edition

30 days prior to the expiration of your Basic (former Plus Edition) or Pro subscription, you will be presented with the option to renew keeping your current plan or to renew as Expert. Renewing as Expert means your subscription will be extended for a year AND upgraded to Expert at the same time. To do this there are 3 main steps you must follow, in this order:

  1. Owners select "Renew as Expert" in their account

  2. Users download latest build from our website

  3. Users open the app and activate the upgrade

 

Step 1

1.1. Go to the Subscriptions tab in your account and click the Renew button on the Subscription Card.renew-subscription-as-pro-plus.png

1.2. From the window that pops up, click the button in the "Renew as Expert" column, and then review and complete your purchase. 

renew-as-expert.png

 

Step 2

Download and install the latest version of Office Timeline. This is an important step. Please be sure you have the latest version of Office Timeline before you continue to the next step.

 

Step 3

After you’ve installed the latest version, open PowerPoint and you should see Office Timeline Expert in the ribbon:
office-timeline-expert-powerpoint-ribbon.png
This means your upgrade has been activated automatically and you can start making Expert Edition timelines and roadmaps.


If the Office Timeline tab still shows your former license when you open PowerPoint, you will need to refresh your license to activate Expert:

  • Go to Help -> About on the Office Timeline ribbon.
    office-timeline-help-about.png
  • Click Refresh in the window that pops up.
    refresh-license.png

Troubleshooting

If, after relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Expert, simply deactivate your old license key and then reactivate it. You will need your product key to do this.

  • Open the Help menu from the Office Timeline ribbon and then click on Deactivate Machine.
    deactivate-machine.png
  • Click Activate on the ribbon and enter your product key.
    activate-button-office-timeline.png

If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate following these steps:

If you still encounter issues, don't hesitate to contact us.

 

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