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Smartsheet import wizard closes unexpectedly after logging in to Smartsheet

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Overview

The Smartsheet import wizard may close unexpectedly after logging in to Smartsheet from Office Timeline.  

The Office Timeline PowerPoint add-in relies on Internet Explorer to connect to Smartsheet and, sometimes, the login data for Smartsheet that is stored by Internet Explorer can become corrupt.  To fix this issue, clear all browsing history data for Internet Explorer.  

 

Solution

Close PowerPoint and delete Internet Explorer's browsing history.  This will remove corrupt browsing history data for Smartsheet and allow you to successfully log in to Smartsheet from Office Timeline. 

  1. Close all open instances of PowerPoint.

  2. Close all open instances of Internet Explorer.

  3. Open Internet Explorer and click Tools > Options.  NOTE:  These steps may be slightly different depending on the version of Internet Explorer you have installed; however, the general method is the same.

  4. On the General tab, under the Browsing history section, click the Delete... button to open the Delete Browsing History dialog box.

  5. NOTE:  If Internet Explorer is your default web browser, deleting browsing history data will remove all stored usernames, passwords, cookies, and form data for the various websites that you visit. This means you will have to re-enter the usernames and passwords as you visit each site that requires you to log in.  We understand that this is a nuisance if you use Internet Explorer - unfortunately, there is no other workaround for attempting to fix this issue.

    In the Delete Browsing History dialog box, uncheck Preserve Favorites website data and check all other checkboxes to remove browsing history data.  Then press the Delete button to delete the browsing history.


  6. Once you've deleted the browsing history, validate that the history was actually deleted by Internet Explorer by pressing the Settings button in the Internet Options dialog box on the General tab.

  7. On the Temporary Internet Files and History settings dialog box, click View files.

  8. Internet Explorer will open the folder where browsing history data is stored.  Make sure this folder is empty. If it's empty, it indicates that Internet Explorer has successfully deleted browsing history.  If it's not empty, try deleting browsing data once again following the steps above.

  9. Open PowerPoint and try importing from Smartsheet again.

Here's a video that will help you get started with the SmartSheet Import:

 

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