How to upgrade your existing subscription to Pro+

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Overview 

To upgrade your add-in subscription to Pro+ Edition, please click on either A or B.

A) I am upgrading a subscription to Pro+ Edition
B) I am renewing a subscription and want to upgrade it to Pro+ Edition

 

When purchasing an upgrade from Office Timeline Basic or Pro to Pro+ Edition, the upgrade fee will be calculated in your account and, when finalizing the purchase, your subscription will be converted to Pro+ Edition AND extended by 1 year.

 

NOTE: If your license was purchased for you by someone else, you cannot upgrade it yourself. Only Subscription Owner, Reseller and License Manager Accounts can upgrade licenses to Pro+ Edition. Please contact the subscription owner and request they perform the upgrade for you.

 

A) Upgrading an add-in subscription to Pro+ Edition

This section will show subscription owners how to upgrade Office Timeline subscriptions to Pro+ Edition. There are 3 main steps you must follow, in this order:

  1. Owners click the Upgrade to Pro+ button in their account

  2. Users download latest build from our website

  3. Users open the app and activate the upgrade

 

Step 1 

Go to the Subscriptions tab in your account and click the Upgrade to Pro+ button on the Subscription Card.
upgrade-subscription-pro-plus.png

Step 2

Download and install the latest version of Office Timeline. This is an important step. Please be sure you have the latest version of Office Timeline before you continue to the next step.

 

Step 3

After you’ve installed the latest version, open PowerPoint and you should see Office Timeline Pro+ in the ribbon:
office-timeline-pro-plus-ribbon.png

This means your upgrade has been activated automatically and you can start making Pro+ edition timelines and roadmaps.

 

If the Office Timeline tab shows “Basic” (the former Office Timeline Plus) or “Pro” when you open PowerPoint, you will need to refresh your license to activate Pro+:

  • Go to Help -> About on the Office Timeline ribbon.
    office-timeline-help-about.png
  • Click Refresh in the window that pops up.
    refresh-license.png

Troubleshooting

If, after refreshing the license and relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Pro+, simply deactivate your old license key and then reactivate it. You will need your product key to do this.

  • Open the Help menu from the Office Timeline ribbon and then click on Deactivate Machine.
    deactivate-machine.png
  • Click Activate on the ribbon and enter your product key.
    activate-license-pro-plus-upgrade.png

If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate following these steps:

If you still encounter issues, don't hesitate to contact us.

 

B) Renew an expiring subscription as Pro+ Edition

30 days prior to the expiration of your Basic (former Plus Edition) or Pro subscription, you will be presented with the option to renew keeping your current plan or to renew as Pro+. Renewing as Pro+ means your subscription will be extended for a year AND upgraded to Pro+ at the same time. To do this there are 3 main steps you must follow, in this order:

  1. Owners click the Renew as Pro+ button in their account

  2. Users download latest build from our website

  3. Users open the app and activate the upgrade

 

Step 1

Go to the Subscriptions tab in your account and click the Renew as Pro+ button on the Subscription Card.renew-subscription-as-pro-plus.png

Step 2

Download and install the latest version of Office Timeline. This is an important step. Please be sure you have the latest version of Office Timeline before you continue to the next step.

 

Step 3

After you’ve installed the latest version, open PowerPoint and you should see Office Timeline Pro+ in the ribbon:
office-timeline-pro-plus-ribbon.png
This means your upgrade has been activated automatically and you can start making Pro+ edition timelines and roadmaps.


If the Office Timeline tab shows “Basic” (the former Office Timeline Plus) or “Pro” when you open PowerPoint, you will need to refresh your license to activate Pro+:

  • Go to Help -> About on the Office Timeline ribbon.
    office-timeline-help-about.png
  • Click Refresh in the window that pops up.
    refresh-license.png

Troubleshooting

If, after relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Pro+, simply deactivate your old license key and then reactivate it. You will need your product key to do this.

  • Open the Help menu from the Office Timeline ribbon and then click on Deactivate Machine.
    deactivate-machine.png
  • Click Activate on the ribbon and enter your product key.
    activate-license-pro-plus-upgrade.png

If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate following these steps:

If you still encounter issues, don't hesitate to contact us.

 

 

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