Smartsheet Import Doesn’t Work

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Symptoms

When trying to import data from Smartsheet into Office Timeline, the process fails and users receive the following error message:

smartsheet_error_to_publish.png

Solutions

Because of recent changes, there was a connectivity issue between Smartsheet.com and Office Timeline. The issue is now fixed. All you need to do is download and install the latest version from www.officetimeline.com/download.

If you are unable to update the add-in at the moment, you can use one of the simple workarounds below:

  1. Copy your data from Smartsheet and paste it directly into Office Timeline. The video below will show you the exact steps: 

    https://www.screencast.com/t/Tmhzuz8w7Hl

  2. Export your Smartsheet data to Excel and then import it from Excel into Office Timeline. This solution will enable you to quickly sync your timeline when plans change. For more details on importing from Excel and syncing, please see the videos below:

    https://www.officetimeline.com/videos/importing-from-excel
    https://www.officetimeline.com/videos/synchronize-data-from-excel-project.

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