What do you need help with?

Troubleshooting

Installation

• ★ Error installing: "Setup has encountered an unexpected error"
• ★ Can’t get past the “Close PowerPoint” message during installation
• How to manually install WebView2 Runtime
• Install Office Timeline with Elevated Privileges
• Error 1001 During Installation or Update
• Installation failed – Error “Unable to write to the specified folder”

See all 11 articles

Top Issues

• ★ How to activate your new Office Timeline Add-in license
• ★ Office Timeline tab missing from PowerPoint
• ★ Common Issues when Updating
• MS Project Incompatibility
• Product key entered is invalid

Activation

• How to change your product key
• How to update my expiring license
• Office Timeline keeps changing to Free Edition
• The product key you entered contains unrecognized characters
• Cannot write to registry key HKCU\Software\Classes\CLSID

Product

• Timeline slide sent to others isn't editable
• Windows Security blocks Office Timeline when launching PowerPoint
• Office Timeline Pro features are hidden
• The Style Pane is cut off or not showing properly
• MS Project import doesn't work ("file corrupt" error)
• Wrike import doesn't work

See all 17 articles

Self service

Invoice & product key

• How to retrieve your invoice & product key
• How to retrieve your Computer ID
• Office Timeline product key crack

License

• ★ How to upgrade your existing subscription to Pro+
• ★ How to activate Office Timeline Pro (New Purchase)
• How to add more licenses to an existing subscription
• How to activate Office Timeline Pro+ (New Purchase)
• How to upgrade your subscription to Pro
• How to revoke your license manager role

See all 9 articles

Account

• How to transfer subscription ownership to someone else
• Office Timeline subscription roles and permissions
• How to cancel auto-renewal for my subscription
• How to delete your account

FAQ

• Why am I asked to reimport when trying to refresh data from Smartsheet?
• I own Plus Edition but my license says "Basic" now. What's going on?
• What's the difference between Office Timeline Add-in & Online?
• Office Timeline Add-in differences: Free vs. Basic vs. Pro vs. Pro+
• Can I add dependencies and critical path using the Office Timeline Add-in?

How-to articles and videos

Office Timeline Add-in Quick Start

• Quick Start to Office Timeline Pro+
• Quick Start to Office Timeline Pro
• Quick Start to Office Timeline Basic
• Quick Start to Office Timeline Free

Corporate deployment

• Enterprise / Corporate deployment How-To for IT Administrators
• How to install Office Timeline in a Citrix environment

How-to posts

• Import your Smartsheet data into Office Timeline
• Refresh timeline data imported from Smartsheet
• Refresh timeline data imported from Excel
• Using row IDs in Excel when importing and refreshing data
• Import your Excel data into Office Timeline
• Display multiple timescales on your timeline

See all 37 articles

How-to videos

• How to refresh a timeline imported from Microsoft Project
• How to use templates
• How to save and share custom templates
• Reduce your timeline's width to make room for extras
• How to adjust the width of your Swimlane headers
• Adjusting your timeline's vertical position

See all 20 articles

Product updates

How to get your update

• Where to find updates

Announcements

• Office Timeline support for Mac
• End-of-Life Bulletin for Office Timeline 2012 and 2013