What do you need help with?
Troubleshooting
Installation
- ★ Error installing: "Setup has encountered an unexpected error"
- ★ Can’t get past the “Close PowerPoint” message during installation
- How to manually install WebView2 Runtime
- Install Office Timeline with Elevated Privileges
- Error 1001 During Installation or Update
- Installation failed – Error “Unable to write to the specified folder”
Top Issues
Activation
Product
- Timeline slide sent to others isn't editable
- Windows Security blocks Office Timeline when launching PowerPoint
- Office Timeline Pro features are hidden
- The Style Pane is cut off or not showing properly
- MS Project import doesn't work ("file corrupt" error)
- Wrike import doesn't work
Self service
Invoice & product key
License
- ★ How to upgrade your existing subscription to Pro+
- ★ How to activate Office Timeline Pro (New Purchase)
- How to add more licenses to an existing subscription
- How to activate Office Timeline Pro+ (New Purchase)
- How to upgrade your subscription to Pro
- How to revoke your license manager role
Account
FAQ
- Why am I asked to reimport when trying to refresh data from Smartsheet?
- I own Plus Edition but my license says "Basic" now. What's going on?
- What's the difference between Office Timeline Add-in & Online?
- Office Timeline Add-in differences: Free vs. Basic vs. Pro vs. Pro+
- Can I add dependencies and critical path using the Office Timeline Add-in?
How-to articles and videos
Office Timeline Add-in Quick Start
Corporate deployment
How-to posts
- How to hide and unhide Swimlanes or Sub-swimlanes
- Import your Smartsheet data into Office Timeline
- Refresh timeline data imported from Smartsheet
- Refresh timeline data imported from Excel
- Using row IDs in Excel when importing and refreshing data
- Import your Excel data into Office Timeline
How-to videos
- How to refresh a timeline imported from Microsoft Project
- How to use templates
- How to save and share custom templates
- Reduce your timeline's width to make room for extras
- How to adjust the width of your Swimlane headers
- Adjusting your timeline's vertical position