What do you need help with?

Troubleshooting

Installation

• ★ Error installing: "Setup has encountered an unexpected error"
• ★ Can’t get past the “Close PowerPoint” message during installation
• How to manually install WebView2 Runtime
• Install Office Timeline with Elevated Privileges
• Error 1001 During Installation or Update
• Installation failed – Error “Unable to write to the specified folder”

See all 11 articles

Top Issues

• ★ How to activate your new Office Timeline Add-in license
• ★ Office Timeline tab missing from PowerPoint
• ★ Common issues when updating
• MS Project Incompatibility
• Product key entered is invalid

Activation

• How to change your product key
• How to update my expiring license
• Office Timeline keeps changing to Free Edition
• The product key you entered contains unrecognized characters
• Cannot write to registry key HKCU\Software\Classes\CLSID

Product

• The add-in doesn’t load at all or crashes when creating a timeline
• Imported items show as "Not imported" when refreshing data
• Timeline data disappears when trying to edit my visual
• Timeline slide sent to others isn't editable
• Windows Security blocks Office Timeline when launching PowerPoint
• Office Timeline Pro features are hidden

See all 20 articles

Self service

Invoice & product key

• How to retrieve your invoice & product key
• How to retrieve your Computer ID
• Office Timeline product key crack

License

• ★ How to upgrade your existing subscription to Pro+
• ★ How to activate Office Timeline Pro (New Purchase)
• How to upgrade your existing subscription to Expert
• How to activate Office Timeline Expert (New Purchase)
• How to add more licenses to an existing subscription
• How to activate Office Timeline Pro+ (New Purchase)

See all 11 articles

Account

• How to transfer subscription ownership to someone else
• Office Timeline subscription roles and permissions
• How to cancel auto-renewal for my subscription
• How to delete your account

Security

• Is Office Timeline SOC 2® compliant?
• Support for Microsoft Visual C++ 2010 Redistributable

FAQ

• Can I configure Office Timeline to go through my web proxy?
• Does Office Timeline support file formats other than .pptx?
• Why am I asked to reimport when trying to refresh data from Smartsheet?
• I own Plus Edition but my license says "Basic" now. What's going on?
• What's the difference between Office Timeline Add-in & Online?
• Difference between Office Timeline Add-in Editions

See all 7 articles

How-to articles and videos

Office Timeline Add-in Quick Start

• Quick Start to Office Timeline Expert
• Quick Start to Office Timeline Pro+
• Quick Start to Office Timeline Pro
• Quick Start to Office Timeline Basic
• Quick Start to Office Timeline Free

Corporate Deployment / Administration

• Enterprise / Corporate deployment How-To for IT Administrators
• How to install Office Timeline in a Citrix environment
• Detecting the license type installed on user systems
• How to assign an Office Timeline license key to specific users via GPO

How-to posts

• How to use timeline themes
• Refresh timeline data imported from Jira
• Import your Jira data into Office Timeline
• How to enable, manage and style dependencies
• Dependency scheduling & date auto-shifting
• How to show and style the critical path

See all 45 articles

How-to videos

• How to create, edit and share custom themes
• Themes fundamentals
• How to import from Jira
• How to use dependencies
• How to refresh a timeline imported from Microsoft Project
• How to use templates

See all 24 articles

Product updates

How to get your update

• Where to find updates

Announcements

• Changes to the Custom Templates feature in Version 8
• Microsoft Office 2013 and 2016 no longer supported
• Office Timeline support for Mac
• End-of-Life Bulletin for Office Timeline 2012 and 2013