What do you need help with?
Troubleshooting
Installation
- ★ Error installing: "Setup has encountered an unexpected error"
- ★ Can’t get past the “Close PowerPoint” message during installation
- How to manually install WebView2 Runtime
- Install Office Timeline with Elevated Privileges
- Error 1001 During Installation or Update
- Installation failed – Error “Unable to write to the specified folder”
Top Issues
Activation
Product
- Imported items show as "Not imported" when refreshing data
- Timeline data disappears when trying to edit my visual
- Timeline slide sent to others isn't editable
- Windows Security blocks Office Timeline when launching PowerPoint
- Office Timeline Pro features are hidden
- The Style Pane is cut off or not showing properly
Self service
Invoice & product key
License
- ★ How to upgrade your existing subscription to Pro+
- ★ How to activate Office Timeline Pro (New Purchase)
- How to add more licenses to an existing subscription
- How to activate Office Timeline Pro+ (New Purchase)
- How to upgrade your subscription to Pro
- How to revoke your license manager role
Account
Security
FAQ
How-to articles and videos
Office Timeline Add-in Quick Start
Corporate Deployment / Administration
How-to posts
- Refresh timeline data imported from Jira
- Import your Jira data into Office Timeline
- How to enable, manage and style dependencies
- Dependency scheduling & date auto-shifting
- How to show and style the critical path
- How to hide and unhide Swimlanes or Sub-swimlanes
How-to videos
- How to import from Jira
- How to use dependencies
- How to refresh a timeline imported from Microsoft Project
- How to use templates
- How to save and share custom templates
- Reduce your timeline's width to make room for extras