Overview
The Account Center is where Billing Owners and Workspace Admins manage Timeline subscriptions, user access, and billing. Log in at lucensoftware.com to access it.
A) Accessing the Account Center
B) Subscriptions
C) Purchases
D) Billing Settings
A) Accessing the Account Center
Visit lucensoftware.com and log in with your Billing Owner or Workspace Admin credentials.
After logging in, you will land in the Account Center. Use the left navigation to move between sections.
B) Subscriptions
The Subscriptions section is where you manage your Timeline subscriptions and the users on them. In the left navigation, go to Admin > Subscriptions to see your subscriptions.
Select a subscription to open its management page. Each subscription has three tabs: Details, Seats, and Manage.
Details Tab
The Details tab shows subscription information including plan, seat count, expiry date, and auto-renewal status. Billing Owners can view and update the assigned Workspace Admin from this tab.
Seats Tab
The Seats tab is where you assign and manage user access. Users can be added individually or imported in bulk using a CSV file. The tab shows each assigned user's name, activation status, and last active date. Click Unassign to remove a user's access.
Manage Tab
The Manage tab gives you options to modify the subscription itself:
- Upgrade: Upgrade the plan or add more licenses
- Split or consolidate: Split the subscription into smaller ones or combine it with others
- Align renewal dates: Sync this subscription's renewal date with others
- Refund: Request a refund
- Cancel subscription: Turns off auto-renewal; your team retains access until the expiry date
C) Purchases
The Purchases section shows your order history. Use it to find past invoices and review previous transactions.
D) Billing Settings
The Billing Settings section is where the Billing Owner manages payment methods and billing contact information.
