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After upgrading, I no longer see some integrations I used before

Overview

With version 13.01.00.00 or newer, Office Timeline introduced a simpler and more secure way to access the product. As part of this update, some integrations that were previously included in the Pro+ plan, such as Microsoft Project, Smartsheet, or Jira, were reorganized and are now available only in the Expert plan. We recognize that teams may have relied on these integrations in their existing workflows. This article explains the changes in more detail and outlines options for continuing to support those workflows.

A) Why this change happened
B) What is preserved
C) How to restore your previous workflows
D) Tips for admins

A) Why this change happened

Your account was moved from the old Pro+ plan to today’s Plus or Expert plans as part of a planned update to how Office Timeline is accessed and managed.

With version 13.01.00.00 or newer, users now sign in with their work email address instead of using product keys. This improves access management and version consistency.

Separately, some integrations that were previously bundled into the Pro+ plan are now included in the Expert plan. Because of this, they may appear to be missing after the upgrade if your users are on the Plus plan. These changes allow us to continue delivering deeper functionality and more robust support for advanced workflows.

B) What is preserved

Even though the experience looks different, several important things remain the same:

  • Your existing timelines are still available and unchanged.

  • Any differences you are seeing come from how the legacy Pro+ plan maps to the current Plus and Expert plans.

C) How to restore your previous workflows

If your team depends on integrations that are no longer available after the upgrade, your Office Timeline admin can move the affected users to the Expert plan.

If you believe your contract includes access to those features for the remainder of your term, contact Office Timeline Support with your account name. Our team will review your account and walk through your available options with you.

D) Tips for admins rolling this out

To avoid friction during rollout, keep the following in mind:

  • Make sure all collaborators are using the same version of Office Timeline before sharing timelines across the team.

  • Confirm which users need Expert-level features and adjust plan assignments accordingly.

For detailed version-to-version compatibility guidance, see the separate article on version compatibility for admins.