Overview
To upgrade your Office Timeline Basic (formerly named Plus) subscription to Pro Edition, please click on either A or B.
A) I am upgrading a Basic subscription to Pro Edition
B) I am renewing a Basic subscription and want to upgrade it to Pro Edition
When purchasing an upgrade from Basic to Pro, the upgrade fee will be calculated in your account and, when finalizing the purchase, your subscription will be converted to Pro Edition AND extended by 1 year.
NOTE: If your license was purchased for you by someone else, you cannot upgrade it. Only Subscription Owner and Reseller Accounts can upgrade licenses. Please contact the subscription owner and request they perform the upgrade for you.
A) Upgrading a Basic subscription to Pro Edition
This section will show subscription owners how to upgrade Basic subscriptions to Pro Edition. There are 3 main steps you must follow, in this order:
Step 1
1.1. Go to the Subscriptions tab in your account, locate your subscription card, and click the green "SEE OPTIONS" button on the "Check your upgrade options" banner.
1.2. From the window that pops up, click the pricing button in the "Upgrade to Pro" column, and then review & finalize your purchase.
Step 2
Download and install the latest version of Office Timeline. This is an important step. Please be sure to install the latest version of Office Timeline before you continue to the next step!
Step 3
After you've installed the latest version, follow these steps to refresh your old license key from inside the add-in and activate Pro Edition:
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Go to Help -> About on the Office Timeline ribbon.
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Click Refresh in the window that pops up.
Troubleshooting
If, after relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Pro, simply deactivate your old license key and then reactivate it. You will need your product key to do this.
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Navigate from the Office Timeline ribbon to the Help menu and then click on Deactivate Machine.
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Click Activate on the ribbon and enter your product key.
If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate following these steps:
- Manual activation (should work in case of firewall restrictions)
- Offline activation (in case of no internet connectivity).
If you still encounter issues, don't hesitate to contact us.
B) Renew an expiring Basic subscription as Pro Edition
30 days prior to the expiration of your Basic (former "Plus") subscription, you will be presented with the option to Renew as Basic (renew your current plan) OR Renew as Pro or as Pro+. Renewing as Pro means your subscription will be extended for a year AND upgraded to Pro at the same time. To do this there are 3 main steps you must follow, in this order:
Step 1
1.1. Go to the Subscriptions tab in your account and click the Renew button on the Subscription Card.
1.2. From the window that pops up, click the pricing button in the "Renew as Pro" column, and then review and complete your purchase.
Step 2
Download and install the latest version of Office Timeline.
Step 3
After you've installed the latest version, follow these steps to refresh your old license key from inside the add-in and activate Pro Edition:
-
Go to Help -> About on the Office Timeline ribbon.
-
Click Refresh in the window that pops up.
Troubleshooting
If, after relaunching PowerPoint, your ribbon in PowerPoint still does not show Office Timeline Pro, simply deactivate your old license key and then reactivate it. You will need your product key to do this.
-
Navigate from the Office Timeline ribbon to the Help menu and then click on Deactivate Machine.
-
Click Activate on the ribbon and enter your product key.
If this activation fails, it is most often because of firewall restrictions or connectivity issues. Please activate following these steps.
- Manual activation (should work in case of firewall restrictions)
- Offline activation (in case of no internet connectivity).
If you still encounter issues, don't hesitate to contact us - we'll be happy to help.